Hosting365 Status

Phone System Maintenance 24/08/2010 07:00

garywatson — Mon, 23 Aug 2010 16:35:18 +0000

Our phone system will be upgraded on the 24th August at 07:00 - 09:00. The system will be unavailable during this time. For all urgent queries please call us on 087 992 0505

We apologies for any inconvenience

Carrier issue 22/05/2010

garywatson — Sat, 22 May 2010 10:24:43 +0000

One of our carriers are currently experiencing issues in Dublin, some latency may be seem on certain routes.

Update 13:55

Our carrier is still experiencing issues however this is not customer impacting - we are awaiting a further update.

Update 15:25

Carrier issue still ongoing.

Update 17:45

Carrier issue has now been resolved. We have ben advised the the carrier suffered a DC rectifier failure in the Dublin PoP. This incident is now closed.

SpamTitan Mail Delivery Delay 20th May

garywatson — Thu, 20 May 2010 18:14:46 +0000

We are currently experiencing delays processing mail through Spam Titan of up to two hours. Our engineers are currently working on the system and we expect it to be rectified within an hour. Mails are being queued and will be delivered once the matter is resolved.

This only affects customers using the SpamTitan service. All other mail systems are functioning normally.

Update 21:55

We are continuing to experience delays through spam titan. Our engineering team are working to resolve this issue. We would like to apologise for this delay.

Update 23:00

The issue with spam titan has now been resolved, we woul like to apologise for any inconvienience caused.

This issue is now closed if you would like any further information or are experiencing any further issues please contact the our Technical Operations team.

Network Upgrade Clonshaugh 13th May

garywatson — Tue, 11 May 2010 14:57:49 +0000

13th May 2010 00:01 - 02:00

We will be increasing our Gigabit capacity to our clonshaugh based access switches on the early hours of Thursday 13th May. This work will involve the installation of additional cards.

We do not anticipate any customer impact as a result of this upgrade.

If you have any further question please contact the NOC on 01 467 3640

Regards

H365 Technical Operations

Ticketing System Upgrade 21st February 2010

brianfinnegan — Wed, 17 Feb 2010 08:03:15 +0000

Type:         Scheduled Maintenance
Impact:      Ticketing System Unavialable
Services impacted:    Customer Portal and Ticket Respnse

Window Start     21st February 2010 22:00
Window End      22nd February 2009 08:00
Maintenance duration:    10 Hours

Please do not reply to this email any questions or queries should be referred to our NOC on the following:
By email: noc@hosting365.com
By Phone: 01 467 3640

Additional Information:

Dear Customer,

Please be advised that Hosting 365 will be carrying out a major software upgrade to our Ticketing system. During this time we will be unavailable to respond to tickets and the customer ticketing portal will also be unavailable - if your request is urgent please call our Operations team on 01 467 3640.

Thankyou for your patience during this process

Network issue in Dublin 17 site.

brianfinnegan — Sun, 20 Dec 2009 16:45:08 +0000

Engineers are onsite investigating the cause and extent.

Update: 1745: There appears to have been a major failure of the primary carrier in Dublin 17, and the failover to secondary routes is incomplete (currently some INEX peered routes appear to be working ok).

Update: 1815: Engineers are continuing to work on the issue. It appears there is an issue with routing to the Dublin 17 AS via Smart Telecom, and issues with the other carriers filtering the routes out. Smart are reporting a major problem on the T50 fiber ring, which is also impacting their ability to resolve this issue. Many INEX peered routes are working fine, and are unaffected by the higher level filters in place. We continue to work to resolve this serious issue and will post regular updates.

Update: 1845: All services have been restored. A full RFO and report will be provided to all effected customers. We apologise for any impact this incident may have caused.

INEX Peering Upgrade 26th November 2009

brianfinnegan — Tue, 17 Nov 2009 13:45:31 +0000

We will be carrying a change to our INEX peering on Thursday 26th November at 17:30. This change will be transparent to our customers and will improve the way we manage our peering arrangements with other INEX members.

Carrier Maintenance Notification (Packet Exchange) 22nd/23rd June

garywatson — Thu, 18 Jun 2009 08:16:45 +0000

We have received the following Maintenance Notification from one of our carriers - we are not expecting any impact during this maintenance - However in the event of this carrier failing all routes will be propogated via the alternative carriers on our network.

At-Risk Maintenance Notification

Type: At Risk Maintenance: DUBLIN
Provider: PacketExchange
Impact: None expected
Services At Risk: Dublin Metro Network

Window #1:
START: 22rd June 2009 23:00 hrs IST
END: 23rd June 2009 07:30 hrs IST

Window #2:
START: 24th June 2009 23:00 hrs IST
END: 25th June 2009 07:30 hrs IST

Fallback: Commencing 29th June 2009 (same times)

Information:
Dear Customer,

PacketExchange will be performing capacity upgrades to our Dublin WDM metro network. No impact is expected during the maintenance, as service will be routed via the protected path.

Single Carrier Failure

brianfinnegan — Wed, 03 Jun 2009 10:32:05 +0000

Type:         Single Carrier Outage
Impact:      No service disruption.
Services impacted:    Network connectivity.

Issue Start 3rd June 2009 - 1030 GMT

Issue Stop 3rd June 2009 - 1209 GMT

Please do not reply to this email any questions or queries should be referred to our NOC on the following:
By email: noc@hosting365.com
By Phone: 01 467 3640

Additional Information:

Dear Customer,

Please be advised that we are seeing a complete outage of upstream routes from Abovenet, one of the carriers on our meshed network. Customers may have noticed increased latency while routes corrected, otherwise there is no customer impact.

Abovenet routes have been resolved.

INEX Emergency Maintenance

brianfinnegan — Tue, 17 Feb 2009 15:52:22 +0000

Type:         Emergency Maintenance
Impact:      INEX LAN 1 Peering will be impacted for the duration, LAN 2 peering and upstream carriers will be unaffected.
Services impacted:    Network connectivity.

No customer services should be impacted by this work.

Window Start 1600 GMT - Tue 17th Feb
Windows Finish 1615 GMT - WORK COMPLETE

Maintenance duration: 0.25 Hours

Please do not reply to this email any questions or queries should be referred to our NOC on the following:
By email: noc@hosting365.com
By Phone: 01 467 3640

Additional Information:

Dear Customer,

Please be advised that Hosting 365 are planning to carry out emergency maintenance one of our resilient INEX connections to the edge network device at the time stated above.We have been experiencing higher than usual latency on the LAN 1 INEX Peers and need to take the connections offline in order to re-introduce peers and diagnose the problem fully.

This maintenance carries minimal risk to the network service as INEX Lan 2 peering and all other uplinks remain unaffected. There may be a brief period of latency while routes stabilise.

We sincerely apologies for any inconvenience this may cause.