UPDATE 1 – 00:00 Services have now started to be powered down

UPDATE 2 – 00:20 Power to PW Suite 3 will be isolated in 10 minutes

UPDATE 3 – Power down 00:30 – work on EPO removal commencing

UPDATE 4 – 00:35 UPS Board has now been isolated

UPDATE 5 – 01:35 Work is still ongoing within the UPS board time for restore still 04:00

UPDATE 6 – 02:33 EPO has now been removed from the UPS board (A thorough inspection and test will now take place)

UPDATE 7 – 03:15 The UPS board has now been stripped all connections within the board have been tested and tightened – power will now be restored to the board – however power will remain off to the racks during this test

UPDATE 8 – 03:24 Power is now restored to the racks and services will start to be brought back online.

If your service does not restart please call 01 467 3640 for assistance or email support@hosting365.com we would like to take this opportunity to thank you all for your patience and assistance during this maintenance window.

Regards

Hosting 365 Engineering and Management Team

Emergency Maintenance Window (Power Board)

Date: Friday 9th January 2009

Time: 00:00 – 04:00 (UPDATED)

Maintenance Impact:

The EPO removal will mean that the supply and Output from the UPS board will need isolating for a period of 2- 4 hours, this is a requirement by law as completing this procedure on a live board is deemed too high a risk.

All equipment being supplied by this board will be powered down during this process. We have exhausted all other alternatives during the week to find a non-impacting solution and do apologise if this causes some inconvenience however this work is critical to minimise any further unexpected interruption in service.

On completion of this work the EPO will be completely removed from the infrastructure and we believe this will return stability to the supply.

Communication:

Maintenance updates will be posted at www.hosting365status.com

The following services will not be impacted during this time:

•    Network Connectivity
•    Cloud Infrastructure
•    DNS (NS2 and NS3)
•    DC 2 – Clonshaugh Facility
•    DC 3 – Park West 2
•    DC 4 – Kilcarberry

The management team would like to offer their sincerest apologies for any inconvenience this maintenance window may cause but this is critical to ensure continuity of service.

For any further queries, please contact us on 1800 365 965 or email support@hosting365.com.

Kind regards,
Hosting365 Management

This entry was posted on Thursday, January 8th, 2009 at 8:05 am and is filed under Maintenance Windows. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.