Archive for the ‘Emergency Updates’ Category

Single Carrier Failure

Wednesday, June 3rd, 2009

Type:         Single Carrier Outage
Impact:      No service disruption.
Services impacted:    Network connectivity.

Issue Start     3rd June 2009 - 1030 GMT

Issue Stop     3rd June 2009 - 1209 GMT

Please do not reply to this email any questions or queries should be referred to our NOC on the following:
By email:     noc@hosting365.com
By Phone:     01 467 3640

Additional Information:

Dear Customer,

Please be advised that we are seeing a complete outage of upstream routes from Abovenet, one of the carriers on our meshed network. Customers may have noticed increased latency while routes corrected, otherwise there is no customer impact.

Abovenet routes have been resolved.

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INEX Emergency Maintenance

Tuesday, February 17th, 2009

Type:         Emergency  Maintenance
Impact:      INEX LAN 1 Peering will be impacted for the duration, LAN 2 peering and upstream carriers will be unaffected.
Services impacted:    Network connectivity.

No customer services should be impacted by this work.

Window Start     1600 GMT - Tue 17th Feb
Windows Finish  1615 GMT - WORK COMPLETE

Maintenance duration:    0.25 Hours

Please do not reply to this email any questions or queries should be referred to our NOC on the following:
By email:     noc@hosting365.com
By Phone:     01 467 3640

Additional Information:

Dear Customer,

Please be advised that Hosting 365 are planning to carry out emergency maintenance one of our resilient INEX connections to the edge network device at the time stated above.We have been experiencing higher than usual latency on the LAN 1 INEX Peers and need to take the connections offline in order to re-introduce peers and diagnose the problem fully.

This maintenance carries minimal risk to the network service as INEX Lan 2 peering and all other uplinks remain unaffected. There may be a brief period of latency while routes stabilise.

We sincerely apologies for any inconvenience this may cause.

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