Hosting365 Status

Type:         Scheduled  Maintenance
Impact:      Ticketing System Unavialable
Services impacted:    Customer Portal and Ticket Respnse

Window Start     21st February 2010 22:00
Window End      22nd February 2009 08:00
Maintenance duration:    10 Hours

Please do not reply to this email any questions or queries should be referred to our NOC on the following:
By email:     noc@hosting365.com
By Phone:     01 467 3640

Additional Information:

Dear Customer,

Please be advised that Hosting 365 will be carrying out a major software upgrade to our Ticketing system. During this time we will be unavailable to respond to tickets and the customer ticketing portal will also be unavailable - if your request is urgent please call our Operations team on 01 467 3640.

Thankyou for your patience during this process

Type:         Scheduled  Maintenance
Impact:      No service disruption expected.
Services impacted:    Network connectivity.

No customer services will be impacted by this routine maintenance.

Some customers using Layer 2 connections via e-Net / DEG will experience some impact, and have been directly notified.

Window Start     17th February 2009 06:00 GMT
Window End      17th February 2009 08:30 GMT
Maintenance duration:    2.5 Hours

Please do not reply to this email any questions or queries should be referred to our NOC on the following:
By email:     noc@hosting365.com
By Phone:     01 467 3640

Additional Information:

Dear Customer,

Please be advised that Hosting 365 are planning to carry out maintenance one of our resilient INEX connections to the edge network device at the time stated above. This maintenance carries minimal risk to the network service.  This work is essential maintenance to ensure our ongoing commitment to service availability.

We sincerely apologies for any inconvenience this may cause.

We have been informed by our facility partner, at site 2, Park West, Dublin that essential emergency maintenance is underway on their power infrastructure.

The facility is currently under generator power and no services are impacted.

Customers with colocation or servers in this site should not experience any service impact while this work is ongoing.

For further detail, please contact your account manager.

UPDATE: 16:47 - We have received notification that all systems are now operating normally under utility power and any issues have been resolved, there was no impact to services.

UPDATE 1 - 00:00 Services have now started to be powered down

UPDATE 2 - 00:20 Power to PW Suite 3 will be isolated in 10 minutes

UPDATE 3 - Power down 00:30 - work on EPO removal commencing

UPDATE 4 - 00:35 UPS Board has now been isolated

UPDATE 5 - 01:35 Work is still ongoing within the UPS board time for restore still 04:00

UPDATE 6 - 02:33 EPO has now been removed from the UPS board (A thorough inspection and test will now take place)

UPDATE 7 - 03:15 The UPS board has now been stripped all connections within the board have been tested and tightened - power will now be restored to the board - however power will remain off to the racks during this test

UPDATE 8 - 03:24 Power is now restored to the racks and services will start to be brought back online.

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