We are currently experiencing delays processing mail through Spam Titan of up to two hours. Our engineers are currently working on the system and we expect it to be rectified within an hour. Mails are being queued and will be delivered once the matter is resolved.

This only affects customers using the SpamTitan service. All other mail systems are functioning normally.

Update 21:55

We are continuing to experience delays through spam titan. Our engineering team are working to resolve this issue. We would like to apologise for this delay.

Update 23:00

The issue with spam titan has now been resolved, we woul like to apologise for any inconvienience caused.

This issue is now closed if you would like any further information or are experiencing any further issues please contact the our Technical Operations team.

Engineers are onsite investigating the cause and extent.

Update: 1745: There appears to have been a major failure of the primary carrier in Dublin 17, and the failover to secondary routes is incomplete (currently some INEX peered routes appear to be working ok).

Update: 1815: Engineers are continuing to work on the issue. It appears there is an issue with routing to the Dublin 17 AS via Smart Telecom, and issues with the other carriers filtering the routes out. Smart are reporting a major problem on the T50 fiber ring, which is also impacting their ability to resolve this issue. Many INEX peered routes are working fine, and are unaffected by the higher level filters in place. We continue to work to resolve this serious issue and will post regular updates.

Update: 1845: All services have been restored. A full RFO and report will be provided to all effected customers. We apologise for any impact this incident may have caused.

We will be carrying a change to our INEX peering on Thursday 26th November at 17:30.  This change will be transparent to our customers and will improve the way we manage our peering arrangements with other INEX members.

We have received the following Maintenance Notification from one of our carriers - we are not expecting any impact during this maintenance - However in the event of this carrier failing all routes will be propogated via the alternative carriers on our network.

At-Risk Maintenance Notification

Type: At Risk Maintenance: DUBLIN
Provider: PacketExchange
Impact: None expected
Services At Risk: Dublin Metro Network

Window #1:
START: 22rd June 2009 23:00 hrs IST
END: 23rd June 2009 07:30 hrs IST

Window #2:
START: 24th June 2009 23:00 hrs IST
END: 25th June 2009 07:30 hrs IST

Fallback: Commencing 29th June 2009 (same times)

Information:
Dear Customer,

PacketExchange will be performing capacity upgrades to our Dublin WDM metro network. No impact is expected during the maintenance, as service will be routed via the protected path.

Type:         Single Carrier Outage
Impact:      No service disruption.
Services impacted:    Network connectivity.

Issue Start     16th February 2009 1700 GMT

Issue Stop     16th February 2009 1718 GMT

Please do not reply to this email any questions or queries should be referred to our NOC on the following:
By email:     noc@hosting365.com
By Phone:     01 467 3640

Additional Information:

Dear Customer,

Please be advised that we are seeing a complete outage of upstream routes from EUnetworks, one of the carriers on our meshed network. Customers may have noticed increased latency while routes corrected, otherwise there is no customer impact.

EU are back up, routing returning to normal , optimised paths.